Last Updated: October 2025

At Echores, customer satisfaction is our top priority. We aim to deliver high-quality clothing and accessories, but if something doesn’t meet your expectations, our 7-day return and refund policy ensures a smooth and worry-free experience.

1. Eligibility for Returns

You can initiate a return request within 7 days of receiving your order if:

  • The item is unused, unworn, unwashed, and in its original packaging.
  • The product has all original tags and labels intact.
  • You have proof of purchase (order number, invoice, or email confirmation).

Non-returnable items include:

  • Products marked as Final Sale, Discounted, or Customized.
  • Innerwear, accessories, or hygiene-sensitive products.

2. Return Process

To initiate a return, follow these simple steps:

  1. Email us at support@wearechores.com within 7 days of delivery.
  2. Mention your order ID, product name, and the reason for return.
  3. Our team will review your request and share the return pickup details (if eligible).
  4. Once the product is received and verified, your refund or exchange will be processed.

3. Refund Process

  • Refunds are initiated to your original payment method within 5–7 business days after we receive and inspect the returned item.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit after verification.
  • Shipping and COD charges (if applicable) are non-refundable.

4. Exchange Policy

If you wish to exchange your product for a different size or color (subject to availability), please mention it in your return email.
Exchanges are processed once the original item is returned and inspected.

5. Damaged, Wrong, or Defective Items

In the rare case that you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with clear images of the product and packaging.
We will arrange a free pickup and send a replacement or issue a full refund as per your preference.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order by contacting our support team.
Once the order is dispatched, cancellations cannot be accepted.

7. Return Shipping

  • For eligible returns, Echores will arrange pickup from your address in most serviceable pin codes.
  • If pickup is unavailable in your area, you may need to ship the product back to us, and we will reimburse the return shipping charges (up to a fixed limit).

8. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please contact us:
📩 Email: support@wearechores.com